FAQ
Here is a collection of frequently asked questions regarding open source software and computing in general which some of our clients may find useful.
Why don't you just email me the password?
We take great care to ensure that our services and systems are as secure as they can possibly be. It would therefore undo all this good work if we were to distribute passwords using such an inherently insecure channel. We will never email you a password in the clear and will never ask that you do the same.
But I thought emails were secure. Is this not the case?
Not even slightly. You should consider anything which you send in an unencrypted email as being public knowledge. If you were to send anything sensitive in that way it must be considered compromised and in the particular case of passwords ought to be changed as soon as possible.
Not only can unencrypted emails be read in transit by anyone with access to the intervening nodes (whether such access has been authorised or not) but copies are often stored at both the sending and receiving ends and thus subject to any intrusion at those points as well. Don't send anything unencrypted in an email that you wouldn't be happy to paint in big letters on a sign beside a public highway.